Payment and Refund Policy

Last updated: 6 November 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of online courses and related digital resources offered through glamifyra. The courses provide detailed instruction on audiovisual production topics including broadcast studio design, camera control systems, professional lighting arrangements, sound engineering and streamlined workflows for television networks and live events. The policy governs payments made by customers located in the United Kingdom and explains the rights and obligations that arise when a customer buys access to these educational materials. It covers one-time course purchases, subscription access plans and any bundled resources such as downloadable templates or video libraries. The policy does not apply to in-person training events or physical goods unless explicitly stated in the product description at the time of purchase.

Prices, Currencies, Taxes and Any Additional Charges

All prices displayed on the website are shown in British Pounds Sterling. Prices include value added tax at the prevailing UK rate where applicable. Customers outside the United Kingdom may be subject to additional import duties, customs fees or local taxes depending on their country of residence; these charges are the responsibility of the customer and are not included in the displayed price. No hidden fees are added after the customer has confirmed the order total. Any promotional discounts or bundle prices are clearly indicated before payment is processed and apply only to the specific courses or subscription tiers listed in the offer.

Accepted Payment Methods, Payment Authorisation and Payment Security

glamifyra accepts major credit and debit cards, PayPal and bank transfers for course purchases. Payment is authorised at the time the order is placed. Card details are processed through secure third-party payment gateways that comply with PCI DSS standards. glamifyra does not store full card numbers or sensitive payment data on its own servers. Customers receive an email confirmation once authorisation is complete. In the event of a payment failure the order is not processed and the customer is notified immediately with instructions to try again or select an alternative method.

Order, Booking or Service Confirmation and When a Contract Is Formed

A contract is formed when the customer completes the checkout process, payment is successfully authorised and a confirmation email is sent by glamifyra. This email contains the order number, course access details and a summary of the purchased items. Until this confirmation is received no binding agreement exists. Customers are advised to retain the confirmation email for their records. Access to digital course content is granted automatically upon successful payment unless manual enrolment is required for certain advanced modules.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts Regulations 2013 customers in the United Kingdom generally have a 14-day cooling-off period during which they may cancel a distance contract without giving a reason. For digital content such as online courses the right to cancel ends as soon as the customer begins to download or stream the material or when access credentials are first used. Subscription services may be cancelled at any time but refunds are provided only in accordance with the eligibility rules set out below. Customers who wish to cancel within the permitted period must notify glamifyra in writing before the cooling-off period expires.

Refund Eligibility, Exclusions and Non-Refundable Items or Services

Refunds are available only when a customer has not yet accessed the digital content and the cancellation request is made within the 14-day period. Once a course has been downloaded, streamed or enrolled in, it is considered used and is non-refundable. Promotional or discounted courses, gift subscriptions and any content marked as non-refundable at the point of sale are excluded from refund eligibility. Partial refunds are not provided for partially completed subscriptions. Technical issues caused by the customer's own equipment or internet connection do not qualify for a refund.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund the customer must send an email to [email protected] or complete the contact form available on the Contacts page. The request must include the order number, the full name of the account holder, the email address used at purchase and a clear statement that the customer wishes to cancel and receive a refund. No refund request will be processed without this information. Customers are encouraged to submit requests as soon as they decide to cancel to ensure they remain within the applicable time limits.

Inspection, Approval, Rejection and Notification of the Refund Decision

Upon receipt of a complete refund request glamifyra will review the order details and confirm whether the customer has accessed any course materials. If access has not occurred and the request is timely the refund will be approved. If the customer has already begun using the content or the request falls outside the permitted period the request will be rejected. A written decision will be sent by email within five working days of receiving the request. The decision email will explain the reasons for approval or rejection and provide any next steps if applicable.

Refund Method, Processing Time and When Funds Should Reach the Customer

Approved refunds are issued using the original payment method. Credit and debit card refunds typically appear on the customer's statement within five to ten working days although this can vary by card issuer. PayPal refunds are usually processed within two to three working days. Bank transfer refunds may take up to seven working days to reach the customer's account. glamifyra will notify the customer once the refund has been initiated. No refund will be provided in cash or by any method other than the original payment channel.

Special Rules for Digital Content, Subscriptions, Services or Promotional Offers

Because the courses consist of digital content the 14-day cancellation right is lost immediately upon first access or download. Subscription plans renew automatically until cancelled. Customers may cancel future renewals at any time through their account dashboard but no prorated refunds are given for unused portions of a billing cycle. Promotional offers such as free trial periods convert to paid subscriptions unless cancelled before the trial ends. All digital licences are non-transferable and non-resellable.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

If a payment fails the customer will be notified and given the opportunity to complete the purchase with an alternative method. Duplicate charges are investigated promptly and any overpayment is refunded within ten working days. Chargebacks are treated as a last resort and customers are asked to contact glamifyra first to resolve issues. Any suspected fraudulent activity will result in immediate account suspension and referral to the appropriate authorities. Customers who initiate a chargeback without first attempting resolution through glamifyra may have future purchasing privileges revoked.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

Nothing in this policy affects the statutory rights of consumers under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or the Consumer Protection from Unfair Trading Regulations 2008. These rights cannot be excluded or limited by contract. In particular, digital content must be of satisfactory quality, fit for purpose and as described. If a course fails to meet these standards the customer may be entitled to a repair, replacement or refund regardless of the time limits stated above. Customers should contact glamifyra if they believe their statutory rights have been infringed.

Contact Route, Policy Changes and Last-Updated Date

Questions about this policy or requests for refunds should be directed to [email protected] or submitted via the contact form on the Contacts page. glamifyra reserves the right to update this policy from time to time. Any material changes will be communicated by email to existing customers and by a notice on the website. The current version of the policy is always available on the site and the date of the most recent update is shown at the beginning of the document. Continued use of the site after changes constitutes acceptance of the revised terms.